At K&A Glass Face Skincare, we are committed to providing high-quality skincare products. If you encounter any issues with your order, please review our return and refund policy below.
1. Eligibility for Returns
You may return items within 30 days of receiving your order under the following conditions:
- The product is damaged.
- The wrong product was sent.
2. Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on the following items:
- Opened or used products.
- Gift cards.
- Limited edition or sale items.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at kaglassfaceskincare@gmail.com within 30 days of receiving your order. Include your order number and a description of the issue.
- Our team will provide a return authorization and further instructions.
- Securely pack the product in its original packaging (if possible) and include any accessories or documentation.
- Ship the item back to the address provided by our customer service team. Please retain your tracking number.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund as follows:
- Refunds will be issued to the original payment method within 5-10 business days.
- If the item is found to be damaged during shipping or if an incorrect product was sent, you will receive a full refund, including any applicable shipping costs.
5. Exchanges
We do not offer direct exchanges at this time.
6. Shipping Costs
- If your return is due to an error on our part (damaged or incorrect product), we will cover the return shipping costs.
- For all other returns, customers are responsible for return shipping fees.
7. Contact Information
For questions or assistance with your return, please contact us at:
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be reflected on this page with an updated effective date.
Thank you for choosing K & A Glass Face Skincare. We value your satisfaction and are here to help!
